Relationships in general can be very complex in nature and structure from the way they are conceptualized through connectivity to growth and retention. Within our relationships, there are common applicable situations that run through our work, business, love and life, characterized by varying distinctions. So, how do we achieve simplicity and success in our daily engagements with our clients, teams, partners and all other stakeholders in our space? How can we develop the needed capacity and capability to influence and generate desired results for mutual benefit?
In the business space of corporate and entrepreneurship, there is a myriad of challenges that arise from human relations and relationships for that matter. These difficulties run through all the levels of staff from the very top executives down to the janitor. Although being polite and being respectful can pass as the basic essentials for successful communication and maintaining relationships, it is often noted in alarming rates how a simple fault in human relations in the business space affects output. There are a good number of reasons human relationships at work may suffer more backlash than those of friendships and family.
One reason is the purely accidental nature of the work environment; a disparate set of people thrown together at random and told to work together. While workers may share some characteristics –like the profession itself- there is a good chance that the profession may be the only trait in common. Background, culture, temperament and other important shared characteristics found in most personal and family relations may be entirely absent. The concept of interacting well with other people in a work space can be undermined by the diversity that exits. The challenge of diversity cuts across ethnic and cultural differences, nationality and commonly the issue of language. Relationships thrive on communication. Hence, when one party communicates the wrong message either orally because of the barrier of languages or via body language, issues in the workspace arises.
Secondly, Conflict Management may be a source of uneasiness in human relationships in the workplace. Conflicts often arise in the workplace between co-workers, as well as between employees and managers. Often, managers may pull out the card of rank on employees especially when the managers are the individuals at fault. The use of demeaning language as well by either party could sabotage the peace in relations at work. Furthermore, we must note that every individual is very likely to suffer a character problem. This issue still circles the way uncouth and ill-mannered persons would communicate with one another. It is a fact that difficult people exist in every workplace. Difficult people come in every variety and no workplace is without them. Dealing with difficult people is much tougher when they are attacking you or undermining your professional contribution.
Although true friendships can and do arise from work-place relationships all the time, many worker-to-worker relationships can never become “personal.” The quality of workspace relationships depends on the quality, style and dynamics of the communication between the two individuals. Experts agree that most workplace interpersonal conflicts arise mostly because of differences in communication styles, particularly where their jobs are interactive and interdependent. When motives and interests run with the aim of unhealthy competitiveness, there is a high risk of generating negative energy, translating into relationship issues.
Body language, Verbal Communication and Deliberate Engagement
Everything in every conversation has to do with what you do not say. People read people. When people meet people, they stop reading about them and start reading them. The body language must land an experience that the person can never forget. Aim to not just make a moment but to make a memory. Research has shown that for long-term client-engagement experiences, the concept of the body language is key. The entire tool package of communication must be incorporated into the conversation i.e. not just body language, but verbal communication and deliberate engagement. These three hooks help to latch you onto your client and make a lasting memory.
What you do after matters
Emotional connections do not end with the physical or visual meeting. It does not matter whether it is a social conversation, business conversation or a selling conversation. What drives the emotions of a person are their needs. So, you must continue to spend time in understanding the needs of the person after you have met them. Your goal should be to bring value through nurturing the person’s needs to exceed expectations and making sure they feel your effort to nurture their needs.
When dealing with people, a little bit of everything is needed, from patience, to emotional intelligence, compromise, self awareness and knowledge of the person you are dealing with. Be intentional and intelligent.